Reviews

I was very pleased with everyone. It was good to see Rod Arendsen again. We bought our Lacrosse from him in 2011. Rod is an outstanding person. We also enjoy our Buick. We now get it serviced at OK Tire in Zeeland, which is two miles from where we live. We came back to Crown because of a recall on the Lacrosse. Keep up your good work. Best, Cal Rynbrandt

Service was as expected. Thank you!

I was told I was buying a new Buick Encore. The sales agreement was marked NEW, The next day when I discovered my New car had actually been a service vehicle that had been used for 9 months. I returned to the dealership where the manager and salesperson were condescending. Telling me I could return the car, after all, they can sell it in a day. I did not want to return the car I love it. All I asked for was a full warranty and $2,00 in free service the equivalent to 50 cents a mile for the actual millage. To make matters worse two days later the salesperson brought me an updated warranty for 3 years their cost 189 dollars. I wanted to ask the salesperson questions, instead, he told me he did not have the time he had to go pick up his daughter. This was compounded by the fact he text me two hours before saying he was on his way. I work in commission sales and never even imagined treating a client with such disregard.

Very personable service staff

Friendly staff and knowledgeable mexhan

Personal service is a plus

We were charged way too much for what we had serviced. We had a door lock problem again, a problem that was supposedly fixed last year by Crown. We had that fixed, and also asked about a noise we heard. We were charged almost 100 dollars for a mechanic to listen to our car and diagnose it as nothing to worry about. I don't believe we should have been charged so much for such a small issue. I won't be recommending Crown to anyone. I hope we don't have any more problems with our car so we don't have to bring it back there before the warranty is expired.

I was late to my appointment because of the street construction on your property. When I finally got close to the car entry door, I still was not in the right lane. Your employee offered to move my car inside. He was very accomodating which I really appreciated.

service went well car looked great after wash job. roughly one hour for service as expected.

The service was completed within an hour. James, service rep, is always welcoming and accommodating.